Orders Management

Manage and track all your customer orders from a single interface.

Orders List

The Orders page displays all orders with key information at a glance.

Order Information

Each order row shows:

• Order ID - Unique identifier for the order
• Order Date - When the order was placed
• Delivery Status - Pending, Shipped, Delivered, or Cancelled
• Payment Method - COD, Stripe, Razorpay, etc.
• Order Status - Confirmed, Processing, Completed
• Payment Method - Cash on Delivery, Stripe, Razorpay
• Quantity - Number of items
• Amount - Total order value with tax breakdown

Filtering Orders

Use the tabs at the top to filter orders:

• All - View all orders
• Pending - Orders awaiting processing
• Completed - Fulfilled orders

The color-coded legend helps identify order states:

• Pending (yellow)
• Processing/Paid (blue)
• Attention Required (orange)
• Completed (green)

Bulk Actions

Select multiple orders using the checkboxes to:

• Update delivery status in bulk
• Filter by Paid or Failed status

Order Details

Click on any order to view its full details.

Status Management

From the order detail page, you can update:

• Delivery Status - Change between Pending, Shipped, Out for Delivery, Delivered
• Payment Status - Update payment confirmation

Order Information Sections

The order detail page includes:

1. Status Cards - Quick view of delivery status, payment status, and order summary
2. Customer Details - Name, email, and phone number
3. Shipping Address - Full delivery address
4. Order Items - Product details with image, quantity, price, and status
5. Payment Details - Payment method and status
6. Shipping Rates - Fetch available shipping rates for the order
7. Seller Notes - Add internal notes about the order
8. Order Timeline - Chronological history of order events

Actions Available

From the order detail page you can:

• Update delivery and payment status
• Print the invoice
• View order JSON data
• Add seller notes
• Fetch shipping rates

Invoice

Generate and print professional invoices for any order.

The invoice includes:

• Tax registration number
• Invoice number and date
• Payment method badge (COD, Stripe, etc.)
• Bill-to and Ship-to addresses
• Itemized product list with quantities and prices
• Subtotal, tax breakdown, and grand total
• Print Invoice button for physical copies

Shipping the order

Booking a courier, printing labels and manifests, tracking the parcel and handling failed deliveries all happen in the Shipping & Fulfillment card on the order page.

This has its own guide: Shipping an Order.

Cancellations

Customers cancel their own orders from their order page, while the order hasn't shipped yet. There is no cancel button in the dashboard.

Two things block a cancellation:

• The order is already delivered — the customer must use the returns flow instead.
• A shipment is already booked. Cancel the shipment with the carrier first, then the order can be cancelled.

When an order is cancelled, stock is restored automatically for every item. Cancelled lines appear struck through in the items table with a Restocked or Not restocked chip, so you can spot anything that failed to go back.

Refunds on cancellation

What happens to the money depends on the Cancellation refund mode setting in Shipping → Returns & Refund Policy:

• Auto (the default) — a paid online order is refunded in full immediately, with no action from you.
• Manual — the order is flagged and waits for you.

COD and unpaid orders have nothing to refund.

The customer's cancellation email always tells them the truth about the money — the amount and reference if it was refunded, that it's pending if you're in manual mode, or that it doesn't apply for COD.

The refund status chip

Once a refund exists, the Payment Status card shows where it stands:

Chip	Meaning
Refunded	Money returned
Pending - action needed	Manual mode — it's waiting for you
Pending (gateway)	The provider is still processing
Failed	The gateway refused it

For the last two you'll see a Process refund (or Retry refund) button. It uses exactly the same engine as the automatic path, so there's only ever one way money moves.

Refunds are protected against mistakes: double-clicks are rejected, and you can never refund more than was actually captured on the order.

Credit notes

A credit note is the formal counter-document to an invoice. Your invoice never changes; each refund adds a credit note, and what you actually collected is the invoice minus its credit notes.

Credit notes are created automatically whenever a refund is processed — from a cancellation or a return — and only after the payment provider confirms it. A failed refund produces no credit note.

You'll find them as red rows at the bottom of the order items table, showing the credit note number as a link and the amount as a negative, followed by a Net (after credit notes) total.

Each one records who it was issued to, the invoice and order it relates to, the reason, the items, and a full breakdown of what was credited — items, coupon share, tax, shipping, restocking fee and return shipping.

Credit notes cannot be edited or deleted. That's the point of them. The only action is Print / Download PDF.

Numbering runs per shop by financial year, with no gaps — for example CN-2025-26-00007.

Returns

Customer return requests are handled on the Returns page, which has its own full guide covering return windows, exchanges, refund calculations and restocking: Returns & Exchanges.