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Orders Management

Manage and track all your customer orders from a single interface.

Orders List​

The Orders page displays all orders with key information at a glance.

Orders Management

Order Information​

Each order row shows:

  • Order ID - Unique identifier for the order
  • Order Date - When the order was placed
  • Delivery Status - Pending, Shipped, Delivered, or Cancelled
  • Payment Method - COD, Stripe, Razorpay, etc.
  • Order Status - Confirmed, Processing, Completed
  • Payment Method - Cash on Delivery, Stripe, Razorpay
  • Quantity - Number of items
  • Amount - Total order value with tax breakdown

Filtering Orders​

Use the tabs at the top to filter orders:

  • All - View all orders
  • Pending - Orders awaiting processing
  • Completed - Fulfilled orders

The color-coded legend helps identify order states:

  • Pending (yellow)
  • Processing/Paid (blue)
  • Attention Required (orange)
  • Completed (green)

Bulk Actions​

Select multiple orders using the checkboxes to:

  • Update delivery status in bulk
  • Filter by Paid or Failed status

Order Details​

Click on any order to view its full details.

Order Detail

Status Management​

From the order detail page, you can update:

  • Delivery Status - Change between Pending, Shipped, Out for Delivery, Delivered
  • Payment Status - Update payment confirmation

Order Information Sections​

The order detail page includes:

  1. Status Cards - Quick view of delivery status, payment status, and order summary
  2. Customer Details - Name, email, and phone number
  3. Shipping Address - Full delivery address
  4. Order Items - Product details with image, quantity, price, and status
  5. Payment Details - Payment method and status
  6. Shipping Rates - Fetch available shipping rates for the order
  7. Seller Notes - Add internal notes about the order
  8. Order Timeline - Chronological history of order events

Actions Available​

From the order detail page you can:

  • Update delivery and payment status
  • Print the invoice
  • View order JSON data
  • Add seller notes
  • Fetch shipping rates

Invoice​

Generate and print professional invoices for any order.

Invoice

The invoice includes:

  • Tax registration number
  • Invoice number and date
  • Payment method badge (COD, Stripe, etc.)
  • Bill-to and Ship-to addresses
  • Itemized product list with quantities and prices
  • Subtotal, tax breakdown, and grand total
  • Print Invoice button for physical copies

Returns Management​

Process and track customer return requests from the Returns page.

Returns Management

Return Workflow​

Returns go through the following statuses:

  1. Pending - Return request received
  2. Processing - Return is being reviewed
  3. Shipped Back - Customer has shipped the item back
  4. Received - Return item received

Managing Returns​

  • Search returns by Return ID
  • Filter by return status
  • View return details including items and refund amount
  • Update return status in bulk
  • Download return data
  • Edit return details