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Connect Your Domain

This page explains how to give your store its own web address. It is written for everyone — you do not need any technical knowledge. Go to Shop Settings > Domain in the dashboard to follow along.

You have two choices:

OptionExampleCostSetup time
Free subdomainyourstore.ecomplify.netFreeInstant
Custom domainwww.yourstore.comYou buy the domain5–30 minutes

Option 1: Free Subdomain (easiest)​

If you don't own a domain, use a free Ecomplify subdomain. HTTPS (the padlock) is automatic — nothing to configure.

  1. Go to Shop Settings > Domain.
  2. Select Subdomain.
  3. Type a name (lowercase letters, numbers, and hyphens only), e.g. mystore.
  4. Wait for the green Available check.
  5. Click Save Domain.

Your store is now live at https://mystore.ecomplify.net. Done!

Option 2: Custom Domain (your own .com)​

Use this if you bought a domain from a provider like GoDaddy, Namecheap, Hostinger, Cloudflare, or Squarespace.

There are only two steps: tell your domain provider where to send visitors (Step A), then tell Ecomplify your domain name (Step B).

Step A: Add a CNAME record at your domain provider​

A CNAME record is like a signpost. It tells the internet: "when someone visits www.yourstore.com, send them to Ecomplify's servers."

  1. Log in to the website where you bought your domain (GoDaddy, Namecheap, etc.).
  2. Find the DNS settings (sometimes called "DNS Management", "Manage DNS", "DNS Records", or "Zone Editor").
  3. Add a new record with exactly these values:
FieldWhat to enter
TypeCNAME
Name (also called Host)www
Value (also called Target, Points to, or Content)cname.ecomplify.net
TTLLeave the default (or 1 hour)
  1. Save the record.
Get the direction right — this is the #1 mistake

The Name/Host field is YOUR side (www). The Value/Target field is OUR side (cname.ecomplify.net). Do not swap them.

✅ Correct: Name = www → Value = cname.ecomplify.net

❌ Wrong: Name = cname.ecomplify.net → Value = www.yourstore.com

❌ Wrong: Name = www.yourstore.com (most providers only want www here — they add your domain automatically)

❌ Wrong: Value = yourstore.com or any address of your own — the value must always be cname.ecomplify.net

Step B: Save your domain in the dashboard​

  1. Go to Shop Settings > Domain.
  2. Select Custom Domain.
  3. Enter your domain with www, e.g. www.yourstore.com.
  4. Wait for the green check, then click Save Domain.
  5. Click Verify & Activate HTTPS. This checks your CNAME record and turns on the security padlock. It usually takes under a minute.

When you see "HTTPS is now active on your domain!" you are done. Visit https://www.yourstore.com to see your store.

Why "www" and not just "yourstore.com"?​

Always use the www version (www.yourstore.com) in Ecomplify. The plain version without www (called the "root" or "naked" domain) does not support CNAME records at most domain providers — that is an internet rule, not an Ecomplify rule.

To make sure visitors who type yourstore.com still reach you, add a redirect (also called "forwarding") at your domain provider:

  • Forward yourstore.com → https://www.yourstore.com
  • Most providers have this under "Forwarding", "Redirect", or "Domain forwarding". It is usually free.
  • GoDaddy — My Products → your domain → DNS → Add New Record
  • Namecheap — Domain List → Manage → Advanced DNS → Add New Record
  • Hostinger — Domains → your domain → DNS / Name Servers → Add Record
  • Cloudflare — your domain → DNS → Add Record. Important: set the cloud icon to DNS only (grey cloud), not "Proxied" (orange), otherwise HTTPS activation can fail.
  • Squarespace Domains (former Google Domains) — your domain → DNS → Custom Records

Troubleshooting​

"Could not activate HTTPS" or verification fails

  • Wait 15–30 minutes after adding the CNAME — DNS changes take time to spread (up to 24–48 hours with some providers), then click Verify & Activate HTTPS again.
  • Double-check the record: Type CNAME, Name www, Value cname.ecomplify.net. The most common error is swapped fields — see the warning box above.
  • Make sure there is no other record (an old A record or CNAME) also using the name www. Delete the old one — only one record per name.
  • On Cloudflare, set the record to DNS only (grey cloud).

My domain shows another website or a parking page

  • An old A record or website forwarding is still active for www. Remove it, keep only the CNAME to cname.ecomplify.net.

I entered my domain without www

  • Click Edit, change it to the www. version, save, and verify again.

How do I check my CNAME is correct?

  • Visit dnschecker.org, choose CNAME, and type www.yourstore.com. The result should show cname.ecomplify.net. If it shows nothing or something else, fix the record at your provider.

Can I switch back to a free subdomain?

  • Yes. Click Delete next to your domain, then set up a subdomain. Your store data is never affected by domain changes.

Common questions​

Do I need to buy SSL/HTTPS separately? No. Ecomplify issues the certificate for free when you click Verify & Activate HTTPS.

Will changing my domain delete my products or orders? No. The domain is only the address — your store content stays exactly the same.

Can I use a subdomain of my own domain, like shop.mybrand.com? Yes. In Step A use Name = shop instead of www, and in Step B enter shop.mybrand.com.