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Returns

The Returns section is where you handle customer return requests. You can see every return in one list, open a return to review it, approve or reject it, process the refund, and track the returned package until it arrives back at your store.

The Returns list​

Open Returns in the dashboard menu. Each row in the list shows:

  • Return ID - Click it to open the full return details
  • Return Date - When the return was requested, with how many days ago
  • Status - Where the returned package is: Pending, Processing, Shipped, or Delivered
  • Items - How many products are in the return
  • Refund Amount - The money to give back, shown as a negative amount

Each row also has quick action buttons:

  • View Details - Open the full return page
  • View Invoice - Open the invoice of the original order
  • View JSON - See the raw return data (for support or debugging)
  • View Customer - Open the customer's profile
  • Add Note - Save a private note on this return

Finding a return​

  1. Type the Return ID in the Search Return ID box.
  2. Click Search.
  3. Click Clear inside the box to remove the search.

You can also use the All / Pending / Completed tabs above the table. "Completed" means the returned package was received. Use Per page to show 5, 10, 25, or 50 returns, and click Load More to see the next page.

The row colors follow the legend above the table: yellow means pending, blue means the package is in transit, and green means it was received.

Updating delivery status in bulk​

Use this when returned packages move, for example when several customers ship items back on the same day.

  1. Tick the checkbox next to each return you want to update.
  2. In the Return Status dropdown, pick Processing, Shipped Back, or Received.
  3. Click Update Status.

This only updates the shipping status of the returned package. Approving or rejecting the return itself is done on the return details page (see below).

The return details page​

Click any Return ID to open it. The top banner shows the current decision status:

  • Pending Review - Waiting for you to decide
  • Approved - You accepted the return
  • Rejected - You declined the return
  • Completed - The return is fully finished

The page also shows the customer's details, the returned items (with quantity, condition, and price), the return reason and any photos the customer attached, the items from the original order, a status history, and a timeline. A View Order button takes you to the original order, and Print Invoice opens a printable invoice.

Approving or rejecting a return​

  1. Open the return from the Returns list.
  2. In the Update Status card, choose the new status. A pending return can go to Approved or Rejected. An approved return can go to Completed.
  3. Pick a Resolution: Refund, Replacement, or Store Credit.
  4. Optionally type a note in Admin Notes.
  5. Click Update Status.

Rejected and completed returns are final. You cannot change their status afterwards, so check the request and photos before you decide.

Stock is restored automatically​

When you approve a return (or complete it), the returned quantities are added back to your product stock automatically. Two things to know:

  • Stock is not restored when the resolution is Replacement, because the item is being swapped, not put back on the shelf.
  • Stock is only restored once per return. Moving an approved return to completed will not add the stock a second time.

Processing the refund​

The Refund Info card shows the refund amount, method, and whether the refund was already processed.

  1. Approve the return first. The Process Refund button only appears when the return is approved or completed and no refund has been processed yet.
  2. Click Process Refund.
  3. Wait for the confirmation message. The card then shows "Processed" and the refund ID.

The refund is sent through the payment provider used for the original order (for example Stripe or Razorpay). A refund can only be processed once per return.

Seller notes​

Use the Seller Notes box at the bottom to keep private notes, for example "Customer will ship back on Friday". Type your note and click Save Note. Customers never see these notes.

Return invoice​

The dashboard can show a print-ready invoice for a return. It includes your shop logo, the order ID and date, the customer's billing and shipping details, the payment method, and the item list with the total. Click Print Invoice at the bottom to print it or save it as a PDF.

Common questions​

Why can't I change the status of a return? The return is already rejected or completed. These are final states. If you made a mistake, contact support.

I approved a return but the stock did not change. Check the resolution. Returns resolved as Replacement do not restore stock. Also, stock is only restored the first time a return is accepted.

The Process Refund button is missing. The return must be approved or completed first, and the refund must not be processed already. Check the status banner and the Refund Info card.

What is the difference between the status in the list and the status on the details page? The list shows the shipping status of the returned package (pending, shipped, delivered). The details page shows your decision status (pending review, approved, rejected, completed). Both are tracked separately.