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Billing & Plans

The Billing section is where you manage your Ecomplify plan, pay invoices, and top up AI credits. Ecomplify is free forever — if a trial or paid plan ends, your store keeps running on the Free plan. Upgrading unlocks more features; nothing you do here can take your store offline.

Where to find Billing​

In the dashboard sidebar, click Billing. It opens a submenu with three pages, also shown as tabs at the top of each page:

  • Plan & Overview - your current plan, and the plans you can move to.
  • Invoices - your billing history, with open invoices you can pay right there.
  • AI Credits - your AI usage and credit top-ups.

Only the store owner can open Billing — staff members see it locked.

The plans​

Ecomplify has a permanent Free plan and three paid plans. Each step up keeps everything from the plan below and adds more.

  • Free - free forever. Online store with free SSL, product and order management, and email notifications. Payments are Cash on Delivery only, and there is no custom domain. Includes 25 AI credits per month and 1 day of Action Replay history.
  • Starter - for new stores. Adds online payment gateways, a custom domain, Google and OTP login for your customers, order update notifications, abandoned cart recovery, subscribers, AI Intelli Search, up to 3 team members, 100 AI credits per month, 7 days of Action Replay and email support. 0% transaction fees.
  • Growth - for growing businesses. Adds product recommendations, search analytics, social posts, the AI connector, advanced analytics, a multi-language store, API access, up to 10 team members, 500 AI credits per month, 30 days of Action Replay and priority support.
  • Pro - for high-volume sellers. Everything in Growth plus unlimited products and team members, 2,000 AI credits per month, 1 year of Action Replay, a dedicated account manager, custom integrations, a 99.9% uptime SLA and phone support. Pro can now be purchased directly from the Billing page — no need to contact us first.

Your current plan is marked with a green Current Plan badge. Pages that need a higher plan show an upgrade prompt telling you which plan unlocks them.

The 14-day free trial​

New stores can start a 14-day free trial from the Free plan card — no payment needed. During the trial you get the full Growth feature set, so you can try everything you would be paying for. The trial can be used only once; afterwards its button shows Trial Used. When the trial ends, your store simply moves to the Free plan.

Currency and billing cycle​

Prices are shown in the currency for your location — the page says, for example, "Prices in ₹ INR — based on your location". You cannot switch currency manually:

  • India - prices in INR, paid through Razorpay (UPI, cards, wallets, net banking).
  • Everywhere else - prices in USD, paid through PayPal (PayPal balance or international cards).

Above the plan cards, pick your billing cycle: Monthly or Yearly. Yearly saves about 17%, and each card shows exactly how much you save per year. If tax applies in your country (for example GST in India), the page notes the rate and it is added at checkout — invoices and receipts show the tax as its own line.

Subscribing or upgrading​

  1. On the Plan & Overview page, click the button on the plan you want (for example Upgrade to Starter).
  2. A payment window opens showing the plan, price, any tax, and the total.
  3. Optional: enter a Coupon Code and click Apply Coupon. The discount appears in the price summary.
  4. Both payment methods are shown as cards — Razorpay for INR, PayPal for USD. The one that doesn't match your currency is marked unavailable. Select the available one.
  5. Click Pay and complete the payment:
    • Razorpay - a payment popup opens. Pay with UPI, a card, a wallet or net banking.
    • PayPal - you are redirected to PayPal. Approve the payment there and you will be brought back to the dashboard.
  6. You will see a success message, and the page updates to show your new plan.

When you upgrade from one paid plan to another, the unused time left on your current plan is automatically credited against the new charge, so you never pay twice for the same period.

If a payment goes through but verification fails, contact [email protected].

Your current plan card​

At the top of the Billing page, a card shows your plan and its status:

  • [Plan] Plan - Active with the renewal or expiry date and days remaining, plus an Extend Plan button.
  • [Plan] Plan - Trial Active during the trial, with when the trial ends and an Upgrade Now button.
  • Free Plan - Active if a trial or paid plan has ended — see When a plan ends below.

When 7 days or fewer remain on a paid plan, the card also reminds you that your renewal invoice is ready to pay.

Extending your plan​

You can pay for more time before your plan runs out:

  1. Click Extend Plan on the current plan card.
  2. The payment window opens with your current plan in the currency for your location.
  3. Apply a coupon if you have one, then click Extend and complete the payment.

The new period is added on top of your current end date.

Invoices​

Every charge — a plan purchase, renewal, extension or AI credit pack — creates an invoice. Open Billing → Invoices to see them all.

  • Filters: chips at the top let you show All, Unpaid or Paid invoices. A summary chip shows how much is due in total.
  • Pay now: open (unpaid) invoices — for example your upcoming renewal — have a Pay now button that takes you straight to payment.
  • View & print: click View on any invoice for a printable copy showing the invoice number, dates, service period, amounts, discounts and tax.
  • Receipts: after an invoice is paid you also receive a receipt by email.

Reminder emails about renewals link directly to this page, so you can pay in a couple of clicks.

AI credits​

AI credits pay for AI generations in the dashboard — product descriptions, blog content, SEO tags and similar. 1 credit = 1 generation.

  • Every plan includes a monthly allowance: Free 25, Starter 100, Growth 500, Pro 2,000. Monthly credits reset on the 1st of each month.
  • The Billing → AI Credits page shows how many credits you have used this month, your remaining balance, and a usage history for the last 6 months with the features you used most.

Buying credit packs​

If you run out before the month ends, buy a top-up pack:

  1. On the AI Credits page, click Buy credits.
  2. Choose a pack — 200, 500 or 2,000 credits. Prices are shown in your local currency.
  3. Optional: enter a coupon code and click Apply. If the coupon covers the full price, the credits are added instantly with no payment step.
  4. Click Pay & add credits and complete the payment with Razorpay or PayPal (based on your location, same as plans).

Purchased credits never expire and are only spent after your monthly allowance runs out. Each pack purchase also appears on your Invoices page with a receipt.

Plan expiry and reminders​

You don't need to watch the calendar — Ecomplify reminds you:

  • 7 days before a paid plan expires, a renewal invoice is created and you receive a reminder email. Further reminders arrive 3 days and 1 day before expiry.
  • Trial users get a heads-up email 3 days and 1 day before the trial ends.
  • Inside the dashboard, a banner appears when your plan is about to expire, and the Billing page highlights the renewal invoice.

Paying the renewal invoice (from the email link or the Invoices page) keeps your plan running without interruption.

When a plan ends​

If a trial or paid plan lapses, your store is not paused or taken offline. It moves to the permanent Free plan:

  • The plan card shows Free Plan - Active, with a note about which plan ended and when.
  • Your store keeps selling with Cash on Delivery and all core features.
  • Paid features (online payments, custom domain, abandoned cart recovery and so on) are switched off until you upgrade — your settings are kept, so everything comes back when you do.
  • Click Upgrade Plan on the card to pick a plan and restore your features.

Changing plans​

  • Upgrading (for example Starter to Growth): click the higher plan's card and pay as usual. Unused time on your current plan is credited automatically.
  • Downgrading: lower paid plans are greyed out while you are on a higher plan. Contact support if you need to move down. You can always let a plan lapse to return to Free.
  • The free trial cannot be started again once used — its button shows Trial Used.

Common questions​

Where is my invoice or receipt? Go to Billing → Invoices. Every plan and credit purchase is listed there with a printable copy, and paid invoices are also emailed to you as receipts.

My coupon says "Invalid coupon code". Check the spelling and make sure the coupon applies to what you selected — some coupons are valid only for certain plans or only for AI credit packs. Coupons are validated when you click Apply Coupon.

I paid with PayPal but it says payment was cancelled. This appears if you closed or cancelled the PayPal page before approving. No money was taken — start the payment again.

Why can't I choose my currency? Currency is set by your location: INR (via Razorpay) in India, USD (via PayPal) everywhere else. This keeps pricing and taxes correct for your country.

Will my store go offline if I don't renew? No. If your plan lapses, your store keeps running on the Free plan with Cash on Delivery and core features. Upgrade again whenever you like to restore paid features.